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IT Support Analyst

IT Support Analyst



This role reports directly into Group Head of Information Technology. The purpose of the role is to provide I.T. first line support to all staff members and assist in the efficient running of the department and deliver a professional IT induction to new members of staff on joining the Company.


Duties will include:

  • Provide IT desktop support to all staff in a timely manner using the company helpdesk system.
  • Use of IT systems to manage hardware assets and software licenses.
  • Producing reports from IT systems.
  • Working with Microsoft Active Directory specifically GPO’s, user & computer management, securities and DHCP/DNS.
  • Managing Sophos Central, Microsoft Office Suite, Microsoft Operating system (Windows 10 and newer) plus more.
  • Configure and deploy IT assets in line with company policies and configurations.
  • Managing and developing the network infrastructure, including fault finding.
  • Support staff remotely using VPN and other software tools that are made available.
  • Delivering Induction Training to new staff
  • Occasional travel to different sites within the MacTaggart Scott group of Companies


Essential skills, experience and knowledge requirements:

The successful candidate must;

  • Excellent communication skills – oral and written
  • Excellent presentation skills
  • Excellent customer service skills
  • Full driving license to
  • IT Skills:
  • Microsoft desktop operating systems (Windows 10)
  • Network infrastructure configuration skills
  • Microsoft Active Directory
  • Microsoft Office Suite
  • Enterprise AV system support
  • Enterprise encryption support
  • Good standard of general education


Your future at MacTaggart Scott – What we offer you.

  • As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week. Allowing you to fit work around your priorities and personal life, not the other way round.
  • Flexible working hours between 07:00 and 19:00, and core hours of 09:30 – 15:30.
  • Our leave policy brings together leave entitlements which include annual leave, paid parental leave, military reservist leave, plus more.
  • We will provide you with a supportive and engaging environment where you can grow your career, with a dedicated Learning and Development team.
  • At MacTaggart Scott, your health and safety is one of our top priorities, and our onsite H&S team take a rigorous approach in managing risks and protecting you. Our H&S committee meets regularly to carry out their own checks and discuss what MTS can do to improve our standards.
  • A generous referral programme.
  • Your wellbeing is supported through our online wellbeing program and committee, as well as our Employee Assistance Programme, and an onsite nurse.
  • Onsite Canteen and Car Park

About us

MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition, but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company.


The successful candidate must hold or be able to meet the appropriate Security Clearance as required. The security clearance restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.