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Customer Order Coordinator

Customer Order Coordinator



MacTaggart Scott are looking to recruit a Customer Order Coordinator.



This role reports directly into the Head of Commercial. The purpose of the role is to provide all aspects of support to the Commercial Department, both for our UK home market and internationally, specifically managing the delivery of customer orders (aftersales spares & repairs), whilst also ensuring best practice and compliance in all areas of commercial activity.


The Customer Order Co-Ordinator will manage the commercial relationship with customers for all spares and repairs orders executed by the business. They will be responsible for the review and acceptance of customer orders, and the co-ordination of their execution through the business.


Duties will include:

  • Management of dedicated portfolio of spares, repairs and post design services orders, from cradle to grave. Liaising with all internal departments to successfully execute to customer expectation.
  • Assess commercial risks to the business and collaborate with colleagues, whilst mitigating and managing those risks.
  • Ensuring departmental compliance with process and best practice.
  • Liaise with various departments in order to investigate and resolve customer issues.
  • Apply customer relationship management techniques and processes to external relationships.
  • Attend and lead internal and customer project reviews and prepare minutes.
  • Prepare progress reports and reviews for customers and management.
  • Seek to learn and understand, as part of your ongoing growth and development, the importance of business risks, terms and conditions, milestone payment plans, cash flow, intellectual property, business agreements et al


Essential skills, experience and knowledge requirements:

The successful candidate must;

  • Be qualified and/or suitably experienced in a related (commercial\business) discipline.
  • Possess excellent interpersonal skills and an ability to develop sustainable relationships.
  • Have the ability to identify commercial risks and opportunities, and ability to devise mitigations
  • Have the ability to adapt standard agreements
  • Be able to forge good working relationships and communicate with and influence customers and colleagues.
  • Be prepared to learn new skills and will be interested in self-development within the role.
  • Have the ability to work efficiently and effectively to prioritise a diverse range of tasks.
  • Have knowledge and experience of MS Office applications including Excel & Word.


Your future at MacTaggart Scott – What we offer you.

  • As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week. Allowing you to fit work around your priorities and personal life, not the other way round.
  • Flexible working hours between 07:00 and 19:00, and core hours of 09:30 – 15:30.
  • Our leave policy brings together leave entitlements which include annual leave, paid parental leave, military reservist leave, plus more.
  • We will provide you with a supportive and engaging environment where you can grow your career, with a dedicated Learning and Development team.
  • Reward and Recognition Scheme and access to Perkbox which offers a host of discounts.
  • At MacTaggart Scott, your health and safety is one of our top priorities, and our onsite H&S team take a rigorous approach in managing risks and protecting you. Our H&S committee meets regularly to carry out their own checks and discuss what MTS can do to improve our standards.
  • A generous referral programme.
    Your wellbeing is supported through our online wellbeing program and committee, as well as our Employee Assistance Programme, and an onsite nurse.
  • Onsite Canteen and Car Park

About us

MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition, but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company.


The successful candidate must hold or be able to meet the appropriate Security Clearance as required. The security clearance restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.